Testimonials
Testimonials from Law Firms
Our office has been working with you to help beta test ServeX™ since December of last year, and let me be the first to say that we are really impressed.
ServeX™ has revolutionized how we send jobs to our Process Servers. In the past, we would simply mail the service to the Process Server. The Process Server would then have to enter the job in their system and then we would have to wait until the Process Server had time to update us on the status of the service. Sometimes it would be a phone call initiated by us and sometimes we would get their update in the mail along with an invoice for their services. However, now with the help of ServeX™ we are able to electronically upload that service directly into our Process Server's software, although in most cases we still have to mail the actual service papers to the Process Server. It is once the job has been uploaded to ServeX™ that the magic starts to happen. Every time we run the ServeX™ File & Serve interface, Q-law automatically downloads status of service, any comments made by the Process Server as well as copies of the actual Affidavit of Service the intend to file and an invoice for services. Once the download has finished into Q-law, the details of the service are imported into the Service Detail window of the legal window. Also, based on the type of service that is returned to Q-law, we have many different tasks setip to be auto-loaded in conjunction with the DDAS system.
ServeX™ has been a tremendous program for our law firm; it has reduced a significant portion of labor that we had devoted to 'service' issues and helps us get closer to the automation we all want out of our software. We will definitely be requiring all of our Process Servers to use software that is compatible with ServeX™.
~Stuart K. Mullen - Director of Operations
Faber and Brand, LLC, Missouri
We have been using your Serve-X™ for the last two months and our office loves it! Our medium sized collection law firm was the first site for the Serve-X™ interface and has had no problems from the beginning using this wonderful exchange of information from our process servers.We have been able to cut down in half one of my employees entire job duties. This employee would take 2-3 days a week entering all the services in for each file and had to move the file forward and update the EDI client's status information. Now we only have to upload and download the Serve-X™ daily and that takes 5 minutes. We load the information daily for the file that is being sent to our process servers and that take only 10-30 minutes a day to process all these paper now. When the services come back, they are automatically updated and the EDI client's status and we have all the task codes automatically set up to do the next action from the result. I highly recommend any office that deals with any type of volume process serving use this as it costs you nothing to use and only a nominal increase in your process serving fee!
~Chris Rush - Director of Operations
The Shindler Law Firm, Illinois
Testimonials from Process Service Firms
As you know, I have been working with Q-law since December of last year helping to beta test your newest creation, Serve-X™. Serve-X™'s interaction with Process Server's Toolbox (PST) has cut my data entry time in half. Thanks to Serve-X™, 90% of my jobs are electronically imported directly from my Client's (the Attorney's office) Q-law software straight into the PST software. This process takes minutes to complete, instead of taking sometimes literally minutes per file for entry. After the import is completed, I only need to review the import and assign each job a server and verify an address for service. Serve-X™ helps out on the flip-side as well. After my jobs are completed, I am now able to upload the status of each service, and deliver an electronic copy of the Affidavit of Service and Invoice straight to the Q-law software with my Client.As we all know, time is money and this addition to Q-law has found a way to literally create more time in the day.
~Jason L. Allen - Owner
Kryptonite Credit Servers,LLC., Missouri
Servex has been one of best innovations in the process serving industry in recent memory. The ability of the program to data transfer direct from my clients software to my software has been invaluable. It has given us the ability to offer a more streamlined process of data entry to both our current and prospective clients. It has been a great development for the industry for now and the future.